GPLive
with GP appointments generally available in 24 hours*, we act quickly as you do.
Fast access to online healthcare when you need it most.
GP Live gives eligible members access to online GP consultations and specialist healthcare consultations from the comfort of home. Whether you're looking for everyday medical advice, support for a women's health concern, menopause guidance or expert dermatology care, help is just a few clicks away.
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Faster Access to a GP**
Get a video consultation quickly, with care available 24/7 from wherever you are.
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Expert Medical Advice
Speak to trusted Irish‑based GPs who can assess, treat, and prescribe when needed.
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Convenient & Easy to Use
Book appointments in minutes through the Laya App - no travel, no hassle.
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Specialist Consultations***
Access specialist support for menopause, female health and dermatology concerns.***
GP Live at a glance
GPlive is an online video consultation service which allows you to speak face to face with a GP through your phone, tablet, laptop or desktop 7 days a week. Laya healthcare members get unlimited access to GP Live, at no additional cost. Fair usage applies.
GP Live is available to eligible laya healthcare members as part of their health insurance cover. Appointments can often be booked quickly, helping members access medical support when they need it most.
The service is available 24 hours a day, 7 days a week, 365 days a year, giving members access to medical advice and treatment anytime, from anywhere in Ireland.
Whether you're at home, at work or travelling within Ireland, GP Live provides convenient access to healthcare without the need for unnecessary clinic visits for many common conditions.
GP Live can help with a wide range of everyday health concerns, including:
- Cold and flu symptoms
- Sore throats and ear infections
- Coughs and chest infections
- Allergies and hay fever
- Skin conditions and rashes
- Eye and minor infections
- Stomach and digestive issues
- Headaches and migraines
- Joint and muscle pain
- Women's health concerns
- Children's health concerns
- Ongoing condition management and medication reviews
During a consultation, GPs may:
- Provide medical advice and treatment recommendations
- Issue private prescriptions where clinically appropriate
- Arrange referrals to specialists
- Provide sick certificates
- Recommend further testing or investigations
- Advise on next steps for ongoing care
GP Live is not suitable for medical emergencies. If you are experiencing chest pain, severe breathing difficulties, signs of stroke, significant injury or any life-threatening condition, you should contact emergency services or attend your nearest Emergency Department immediately.
Eligible members can book a GP Live consultation online through the laya member area or member app.
Once an appointment is confirmed, you'll receive details on how to join your secure video consultation. Appointments can be attended using a smartphone, tablet or computer with internet access. Prescriptions, referrals and follow-up recommendations are provided electronically where appropriate.
GP Live is available to eligible members covered for the service under their laya healthcare plan.
Adults can book appointments for themselves, while parents and guardians can arrange consultations for children covered on their policy. Children must be present during the consultation so the GP can assess symptoms and provide appropriate medical advice.
The service is particularly useful for members looking for fast access to medical guidance for non-emergency health concerns, ongoing healthcare support and everyday family health needs.
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Specialist Consultations
Menopause Care
Our dedicated menopause service offers expert support for women navigating perimenopause and menopause. You’ll meet with a GP who has advanced training in hormonal health and menopause management, providing a thorough assessment of symptoms, overall wellbeing, and long‑term health risks.
This service supports women experiencing common menopause-related issues such as hot flushes, night sweats, palpitations, anxiety, low mood, sleep disruption and brain fog. It also helps with vaginal dryness, discomfort and recurrent urinary issues, and includes screening for bone health and cardiovascular risk.
Your GP will discuss a personalised treatment plan which may include body‑identical HRT, testosterone therapy where appropriate, non‑hormonal treatment options, and tailored lifestyle or supplement guidance.
Co‑payment applies for this specialist service. Please log in for full details. Feel confident and supported with fast access to expert menopause care from the comfort of home.
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Specialist Consultations
Dermatology Services
Our GP‑led dermatology service offers fast access to diagnosis and treatment, helping you get clarity without the long wait times often associated with specialist referrals. During your consultation, a GP with advanced training in dermatology will assess your skin concerns and provide guidance tailored to your needs.
This service supports a wide range of common dermatological conditions, including eczema, psoriasis, rosacea, adult and teen acne, and infections such as impetigo, fungal issues or shingles. It also covers mole and lesion assessment, as well as hair and scalp concerns like hair loss or seborrheic dermatitis.
Your GP will work with you to create a personalised care plan, which may include medically‑approved topical treatments, oral antibiotics, antifungal medication or other clinically appropriate options to support healing and improve skin health.
Co‑payment applies for this specialist service. Please log in for full details.Get professional dermatology support quickly, with expert guidance delivered from the comfort of home.
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Specialist Consultations
Language & Gender Preferences
Feeling comfortable and understood is an important part of any healthcare interaction. With GP Live, you have the flexibility to choose the type of GP you feel most at ease speaking with. Where availability allows, you can select a male or female GP, giving you greater control over your consultation experience.
We also recognise that language matters. GP Live offers the option to book a consultation in English, Portugeuse and Spanish helping to ensure clearer communication, better understanding, and a more reassuring clinical experience from start to finish.
This level of choice reflects our commitment to delivering care that feels personal, accessible, and respectful of your needs. Whether it’s the GP you speak to or the language you communicate in, your comfort comes first.
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GP Live Cancellation Policy (from 9 Feb 2026)
If you cancel within 24 hours or don’t attend, a €46.11 cancellation fee plus a €2 admin fee applies.
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