Direct Debit FAQ

Monthly Direct Debit Collections:

If you are paying monthly, please find below the payment dates for the next few months:

• Friday 7th November 2025
• Friday 5th December 2025
• Friday 9^th January 2026
• Friday 6^th February 2026
• Friday 6^th March 2026

If your payment is unsuccessful one month, we’ll roll it over to the next month and collect both instalments in one go. If your direct debit doesn’t go through two months in a row, contact us and we can chat about an alternative payment method.

Quarterly Direct Debit Collections:

If you are paying quarterly, your direct debit payment will be collected on the first week of your renewal month and quarterly from then. The quarterly frequency is dependant on your renewal month. To help you plan, we have outlined the collection months below;

If your payment is unsuccessful one quarter, we’ll roll it over to the following month and normal payments will resume the next quarter.